So the problem exists in both larger and medium size organisations. To date the above has resulted in a
huge trend to outsource the problem, or sweep it under the carpet. Two thirds of CIO’s would admit to
outsourcing the problem on the basis of cost alone with no consideration to risk, strategic importance and
the effect on business agility. Once outsourced the knowledge is lost and control is handed over leading
to spiralling expenditure and the same failures as already discussed.
So why is the IT sector characterised by this dismal failure. In short it is a mixture of silo based organisational
structures and their associated cultures, tools that have promised the dream and never delivered, rapid IT change coupled with business change, lack of a service focus to delivery to the business and immature processes or none at all.
So what is the solution